30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, unopened, in the same condition that you received it, and in its original packaging. You must also provide a receipt or proof of purchase.
To start a return, please contact us at VasFlow.contact@gmail.com.
Returns should be sent to:
6672 sw Pensacola ave arcadia FL 34266
If your return is approved, we will provide instructions on how and where to send your package. Items returned without first requesting authorization will not be accepted.
For any questions regarding returns, please contact us at VasFlow.contact@gmail.com.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery at VasFlow.contact@gmail.com. We may request photos to help evaluate the issue. Once approved, we will provide return instructions and arrange a replacement or refund as appropriate.
Non-Returnable Items
Due to health and sanitary reasons, certain items cannot be returned, including:
- Opened or used personal care products
- Custom or personalized products
- Perishable goods
- Gift cards
- Sale or clearance items
- Hazardous materials, flammable liquids, or gases
If you have questions about whether your item qualifies for a return, please contact us before purchasing.
Exchanges
The fastest way to receive a different item is to return the eligible item you have and place a new order once your return has been approved.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
Returned items must be unused, unopened, in their original packaging, and accompanied by proof of purchase.
Refund Processing
Once we receive and inspect your return, we will notify you by email regarding the approval status of your refund.
If approved, your refund will be issued to your original payment method within 7 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
Shipping fees are non-refundable unless the return is due to our error, such as receiving a damaged, defective, or incorrect item.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at VasFlow.contact@gmail.com.
Packaging Your Return
Please package all eligible return items securely to prevent damage during transit. We recommend using a trackable shipping service to ensure your return arrives safely.
Contact Us
If you have any questions about this Return & Refund Policy, please contact us at:
Email: VasFlow.contact@gmail.com
Thank you for choosing VasFlow.
The VasFlow Team